[Flexiwifi] (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our internet services, website, and other related services.
By using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our services.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
This includes details you provide to us, such as:
• Name
• Address
• Phone number
• Email address
• Payment information
• Account details (e.g., username, password)
b. Technical and Usage Information
We may automatically collect information about your usage of our services, including:
• IP addresses
• Device type and operating system
• Browser type and settings
• Network performance data
• Browsing activity (subject to applicable laws)
c. Communication Records
Any communications with customer support, surveys, or feedback may also be recorded and retained.
2. How We Use Your Information
We use the collected information to:
• Provide, maintain, and improve our services
• Process payments and manage accounts
• Monitor and enhance network performance
• Communicate with you regarding service updates, promotions, or technical issues
• Comply with legal and regulatory requirements
3. Sharing of Information
We do not sell your personal information. However, we may share your information in the following cases:
a. Service Providers
We may share information with trusted third parties that perform services on our behalf, such as billing, customer support, or technical maintenance.
b. Legal Compliance
We may disclose information to comply with legal obligations, such as responding to subpoenas, court orders, or law enforcement requests.
c. Business Transfers
In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
4. Your Choices and Rights
Depending on your jurisdiction, you may have rights regarding your personal information, such as:
• Accessing your data
• Correcting inaccuracies
• Deleting your data (subject to legal and contractual obligations)
• Opting out of marketing communications
To exercise these rights, please contact us at [Insert Contact Information].
5. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer needed, your information will be securely deleted or anonymized.
6. Security Measures
We implement industry-standard security practices to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission or storage is 100% secure.
7. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to improve user experience, analyze usage patterns, and deliver targeted advertising. You can manage cookie preferences through your browser settings.
8. Third-Party Websites
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Your continued use of our services signifies your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
• Email: info@flexiwifi.co.za
This Privacy Policy complies with applicable laws and regulations